FAQ
Below are some select FAQs:SHIPPING & RETURNS
- Worldwide Registered Airmail shipping is FREE for all orders over $60 (USD). International Express Mail Service (EMS) is available for an additional fee ($15).
- For orders up to $60 (USD): Registered Airmail fee is $5 USD; Express Mail Service (EMS) fee is $25 USD.
- All online orders are shipped from Israel. With Registered Airmail please allow up to 2 weeks to Europe, up to 3 weeks to the US and Australia for shipping.
Registered airmail: All online orders are shipped from Israel. With Registered Airmail please allow up to 2 weeks to Europe, up to 3 weeks to the US and to Australia for shipping. Registered Airmail offers limited Internet tracking of your order.
Express Mail Service (EMS): Express Mail Service (EMS) guarantees delivery time within 3-5 business days to major destinations in Europe and North America, with full Internet tracking of your order. Express Mail Service is offered by 200 postal administrations worldwide.
Shipment Tracking: Submit your email address and you will automatically receive the tracking information.
Please Note:
- In some countries import charges [VAT, BTW etc.] may apply at destination, according to each country’s customs and tax laws. This information can be obtained from your local customs office. We recommend inquiring prior to ordering.
- Sometimes customs authorities conduct random inspections that may cause delays.
- Products are shipped from Israel.
- Shipping fees are not refundable.
Please consult our General Terms and Conditions for more information.
Submit your email address and you will automatically receive the tracking information.
For tracking please use one of the following links:
Israeli post: http://web01.postil.com/itemtrace.nsf/mainsearch?openform&L=EN
For U.S Customers: http://www.usps.com
Or from your local post office website (Registered airmail: only as soon as the item arrive to your country).
Returns or exchanges of products that were purchased through our on-line store can only be made within 30 days of the original invoice date.
All returned products must be clean and free of wear and tear. Dirty or used products will not be accepted.
Every product that is sent to SOURCE must be sent with the following information:
- Customer name, address and contact information (Tel, Fax, etc.).
- Proof of purchase
- Description of the problem
Please note:
- Returned products must be unused and in original condition, including the original packaging and tags.
- Products that arrive to SOURCE without the above information will be returned to the customer.
- Shipping charges of returned or exchanged products will be covered by the customer.
- C.O.D shipment (Cash on Delivery) will not be accepted.
- Replaced or repaired products will be sent to the customer within up to 4 weeks from date of arrival at SOURCE.
Return address:
SOURCE
Internet department
Hatnufa 7
Tirat Carmel 30250
Israel
Please read our Commercial Warranty Policy here.
HYDRATION
All our hydration systems are based on a unique film technology, specially developed for our systems, called Glass Like™. It implements liner technology that prevents bio-film build up, making it a self cleaning system.
Surface analysis through AFM (Atomic Force Microscope) shows that our film is 1000% smoother than that of our competitor's films, with only 50% difference from glass itself. Combined with our Grunge Guard™ technology, the system is Easy Care & Low Maintenance.
The same water will remain fresh for days and even weeks.
For more info check our Hydration System Technology page.
We recommend rinsing and cleaning the tube from time to time. It’s more exposed to UV radiation and sugar residue can accumulate when using energy drinks. To dry the tube after use, detach it from pack and remove valve.
We highly recommend using our Tube Brush Kit:
http://sourceoutdoor.com/18-tube-brush-kit.html
For more info please download Use and Care guide for your Hydration System:
- Widepac Care and Use instructions
- Clear Care and Use instructions
- WXP Care and Use instructions
- Brush Kit Care and Use instructions
You can also find product data sheets and Use and Care instructions for download on every product page.
If you can’t open PDF files please download Adobe Reader (free).
Please follow these instructions:
- Open reservoir by sliding Widepac™ Closure off sideways and unfolding top. (drawing 1)
- Press lightly on the sides of the reservoir’s wide opening and fill the reservoir. (drawing 2)
- The reservoir is designed to store cold as well as warm drinks (up to 60ºC/140ºF). You can add ice for cold drinks, or even freeze water in the reservoir overnight (only 3/4 fill).
- Fold top and close reservoir’s wide opening by sliding back Widepac™ Closure. (drawing 3)
Caution: Do not fill with boiling water.
Notes: Only one end of the Widepac™ Closure is open, but you can slide it onto the reservoir top from left or right.
- First time use: Remove hygienic plastic wrap from Helix-Valve™.
- Unlock valve from shut-off CLOSED position by turning mouthpiece 180º counter-clockwise (until it locks in OPEN position).
- To drink, bite lightly on the Helix-Valve™ silicone bite-groove and sip.
- To lock valve, turn mouthpiece 180º clockwise until it locks in CLOSED position.
Notes: To get maximum flow, bite only slightly on the silicone biting zone. Strong biting will result in blocking the valve orifice and no liquid will flow.
Tips: To avoid the first warm sip in hot weather: after drinking, bite lightly on Helix-Valve™ for a couple of seconds while keeping your lips apart to let air into the tube: The liquid in the tube returns to the reservoir.
We recommend to wash the reservoir if it was filled with liquids other than water (such as sweetened beverages) or before prolonged storing.
To clean the reservoir:
- Disconnect the tube: push the release button of the SQC™ connector.
- Slide off Widepac™ closure for wide opening access.
- Wash reservoir with soapy water or a natural sterilizer, such as lemon juice (chemical materials can damage the film and are NOT recommended). If necessary scrub with a soft brush. Rinse well.
- Dry reservoir completely as described in "How to dry drinking system after use", slide the wideslide back.
- Reconnect the tube and store the system in a dry place.
- If necessary, clean the tube and valve.
CAUTION
- Never use boiling water.
- Do not scrub reservoir with abrasive materials.
For more information, download the Use and Care guide for your Hydration System:
- Widepac Care and Use instructions
- Clear Care and Use instructions
- WXP Care and Use instructions
- Brush Kit Care and Use instructions
You can also find product data sheets and Use and Care instructions for download on every product page.
If you can’t open PDF files please download Adobe Reader (free).
To clean the tube
- Disassemble or remove the drinking valve (see below).
- Leave the tube connected to your reservoir, block the open end of the tube with your thumb and fill the reservoir with water.
- Close reservoir.
- Fold the reservoir from the top down and let the water flow through the tube.
- Re-attach or re-assemble the valve.
To disassemble and clean the HELIX™ valve
- Turn the valve opening clockwise, 90º halfway opened, align the central notch on the the rim of the mouthpiece with the arrow on the valve’s neck and pull apart (drawing 15).
- Wash with mild soapy water and rinse several times.
- To re-assemble: Align the central notch with the arrow, push the mouthpiece slightly on its track and turn 90º clockwise to CLOSED position.
To disassemble and clean the STORM™ valve
- To disassemble STORM™ valve: firmly hold the angled connector in one hand and the rubber part in the other and pull apart while applying a gentle twist (drawing 19).
- Wash with mild soapy water and rinse several times.
We’ve never had any complaints from customers who used isotonic drinks in our reservoirs. Same is true for juice or any other drinks (up to 60°C/140°F).
While no cleaning is needed when used with water, after any use with sweet/isotonic drinks it is essential to rinse and clean the system with warm soapy water.
During regular use with drinking water there is no need to drain, dry, or clean your hydration system. Simply refill and drink again and again without special care. As long as your drinking water is not exposed to direct sunlight, water in your drinking system will remain fresh for days and even weeks. If you are using energy drinks or sweetened liquids we recommend that you follow the cleaning instructions after every usage.
How to dry your SOURCE Hydration System
- Open the reservoir by sliding Widepac™-Closure off sideways and unfold the top.
- Drain reservoir completely and hang it upside down.
- Insert slider between the handle holes so that reservoir stays open.
- To speed up drying time, remove tube and insert it into the reservoir (see picture). You may also use paper towels to dry reservoir.
- When dry, fold top and close reservoir’s wide opening and slide back Widepac™ Closure. Store in a clean and dry place.
Tip: After prolonged storage, rinse reservoir with water and a few drops of lemon juice.
For more info please download Use and Care guide for your Hydration System:
- Widepac Care and Use instructions
- Clear Care and Use instructions
- WXP Care and Use instructions
- Brush Kit Care and Use instructions
You can also find product data sheets and Use and Care instructions for download on every product page.
If you can’t open PDF files please download Adobe Reader (free).
You should have no problem using chlorine and iodine chemical water treatments inside SOURCE reservoirs. However, please note that we haven’t tested all the various available types in the market, and SOURCE will not be accountable for any damage caused.
Make sure you thoroughly clean the reservoir after use.
This also applies to our Liquitainer bottles.
Download Use and Care instructions for your SOURCE Hydration System:
- Widepac Care and Use instructions
- Clear Care and Use instructions
- WXP Care and Use instructions
- Brush Kit Care and Use instructions
You can also find product data sheets and Use and Care instructions for download on every product page.
If you can’t open PDF files please download Adobe Reader (free).
QMT is our Quick Mate Technology: It's push-button convenience for fast and easy disconnection and re-connection of tube and valve, and it serves for the attachment of various accessories to your SOURCE Hydration System reservoir and drinking tube (patent pending).
Please follow these instructions to add SQC Quick Connect to any hydration system:
To replace the reservoir in a drinking system with an NC cap:
- Unscrew Filler-Cap.
- Unscrew tightening ring (drawing 13) and free nozzle by pushing it inward. (drawing 14)
- Open top of pack, and pull drinking system reservoir out of pack.
- Install by performing steps 1-3 in reverse order.
Cleaning the Liquitainer is the same as with all our hydration systems:
- It is recommended to wash the Liquitainer if it was filled with liquids other than water (such as sweetened beverages) or before prolonged storing.
- Wash the Liquitainer with soapy water or a natural sterilizer, such as lemon juice (chemical materials can damage the film and are NOT recommended).
- Rinse well.
- Dry Liquitainer completely before storing.
SOURCE products are made from certified food approved materials and compliant with the most stringent quality and safety world standards. SOURCE Hydration Systems are BPA free, BPS free and EA Free (free of estrogenic activity).
PACKS
Our SOURCE Hydration Packs are best hand washed (if not stated otherwise on the product label). We advise not to use chlorine bleach to protect the coating of the fabric. Do not iron, do not tumble dry and do not dry clean.
Our packs don't have any issues with water and wet environments (though content gets wet obviously when you take a dive). The packs have a draining hole at the bottom, so most of the water will come out if you should fall in. The fabric dries fast.
We do suggest to rinse it with tap/sweet water after each use in salt water.
SANDALS
Please use our Sandals sizing table (download) to determine the accurate and comfortable size of your sandals. The simple instructions are available for download on all product pages (Size Guide).
If you can't open PDF files please download the Adobe Reader: http://get.adobe.com/reader/
X-Strap® Patent (U.S. Patent No. 5,561,919)
Independent adjustment of heel, forefoot and arch straps. Precisely adapts to your individual foot and to the type of activity you are about to take
One continuous strap forms the upper of the sandal, allowing for perfect adjustment to the foot.
- To avoid odors we recommend washing the sandals in a washing machine or manually with a water temperature of up to 30 degrees Celsius (86 Fahrenheit). This does not apply to sandals with leather: Leather Gobi, Puerto, Oryx and City Sport. You can also try to wash them with vinegar instead of a fabric softener.
- We recommend washing the sandals with the Velcro straps closed to help prolong their functionality.
- The sandals should be dried in the shade and open air.
- Avoid exposure to intense heat, including the trunk of a vehicle parked in the sun for long periods of time.
SPRESH
SPRESH is the only bottle in the world that does not require head tilting or sipping while drinking. The SPRESH uniqueness is in its flexible material and design, which creates a pump-action effect, allowing a fun & effortless drinking experience.
SPRESH - Easy one hand operation, allowing drinking on the move.
- Filling - Turn the bottle upside down, unscrew the base cap and fill with tap water or filtered water, close and tighten the cap, then turn round again.
- Opening - Hold the Spresh upright and retrieve the drinking tip with your teeth or fingers.
Important: Before initial use please remove the sterile shrink wrap covering the drinking tip. - Drinking - Put the drinking tip in your mouth and gently press the sides of the bottle, using tip as a straw. Fresh water will flow easily to quench your thirst.
- Easy Cleaning - Half fill with water and a few drops of lemon juice or soap. Shake well and rinse.
Half fill with water and a few drops of lemon or soap. Shake well and rinse.
The SPRESH is intended for drinking cold liquids, but is also resistant to heat of up to 70?C, so you can wash it in the dishwasher. It is recommended to pull out the drinking tip before cleaning it in the dishwasher.
Please note:
- When not in use, leave bottle open to air dry.
- Do not microwave!
- When not in use, leave bottle open to air dry.
Unscrew the base cap, and place open bottle on a rack. - We recommend to change water often and keep it completely empty and dry when not in use.
- Please store in a dry and shaded place. Don’t squeeze under a heavy load so the form doesn’t get warped.
- Do not store the Spresh in particularly hot places, where the temperature may rise beyond 70 degrees, such as the trunk of a car on a summer day, etc.
The SPRESH, just like all other SOURCE products, is free of BPA and other harmful substances.
The SPRESH, like all other SOURCE products, is made from certified food approved materials and compliant with the most stringent quality and safety world standards.
The Spresh fits into most of the water bottle cages on the bike chassis and most of the cup holders in cars. There is no standard size for cup holders and bottle cages, therefore we recommend that you check in advance (The SPRESH bottle diameter is 70 mm).
You can purchase the SPRESH in selected sports and outdoor shops.
You can look up the store nearest you on our website (by city and by store name):
http://sourceoutdoor.com/backpacking-gear/find-store
The SPRESH should be filled with water only; carbonated drinks might damage the product:
- The gases might inflate the SPRESH due to its flexibility and may cause it to leak.
- Discoloring and staining may occur.
- The SPRESH passed a water Migration Test (according to European Regulation EU10/2011), and was not tested with carbonated drinks or juices.
The Spresh is freezable. We recommend filling it to no more than a 1/3 of its volume and storing it horizontally in the freezer. Thus before use you can fully fill up the bottle with additional water.