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Source Commercial Warranty Policy

Source Commercial Warranty Policy

  • Source sandals are supported by a manufacturer warranty for a 24 month period from the date of purchase. Green Dot Warranty* where applicable.
  • Hydration bladders, packs, and backpacks are supported by a manufacturer warranty for a 24 month period from the date of purchase.
  • Urban sandals, water bottles, and the cooking kit are supported by a manufacturer warranty for a 12 month period from the date of purchase.
  • Flip-flops and accessories are not covered by warranty.
  • The manufacturer warranty covers manufacturing defects in materials and workmanship.
  • Source will repair or replace products covered by the manufacturer warranty at its discretion.
  • Source outlet products carry a 3 months warranty.
  • To be eligible for a manufacturer warranty a product must be purchased from an authorized reseller, proof of purchase must be provided along with the submission for repair. Repair by anyone other than SOURCE or an approved agent voids this warranty.

* Green Dot Warranty: As long as the Green Dots are fully visible on both sandals’ soles, SOURCE will consider a defect eligible for warranty after the 24 months time period (at our full discretion).

Care and storage instructions for Source sandals

  • To ensure long sandals life, wash them in cold water or a washing machine at a temperature not exceeding 30 degrees
  • he sandals should be washed with the scotches (hook and loop) closed in order to maintain their longevity

Non-compliance with one of these instructions removes the warranty from the sandals immediately

Before handing over the sandals for repair

The sandals should be washed and dried

Care and storage instructions for Source packs and backpacks

Bags should be washed by hand and air-dried hanging in the shade. There is no warranty on bags that have been machine washed